Beyond Points: Hospitality's New Loyalty Playbook

A free breakfast event for hospitality and retail leaders discussing loyalty strategy, with fireside chats, benchmarking and networking.

Hosted by Pepper and Stacked, this breakfast brings together hospitality and retail leaders to discuss what drives customer loyalty beyond points and discounts. The programme includes fireside chats and short presentations, live loyalty benchmarking, audience Q&A and interactive discussions, covering retention, personalisation, customer data and engagement. Speakers include Katie Grundy (Itsu), Gordon Keen (Laine Pub Company), Jonathan Haywood and David Broom (Brava Hospitality, Prezzo Italian), plus experts from Pepper and Stacked.