Essential Communication Skills (Face to Face)

A half-day workshop designed to help frontline health and social care staff improve their communication skills when dealing with anxious or distressed patients and families.

This interactive workshop is designed for clinical and non-clinical staff in supporting roles, such as medical secretaries and ward clerks. It focuses on developing specific communication skills using real-life examples and interactive exercises. Participants will learn strategies for responding to emotional reactions and conveying difficult information, such as cancelled appointments.