Complaints Management and the Christian Vision

A half-day course for headteachers and chairs of governors on managing complex school complaints, led by diocesan governance adviser Richard Hopkins.

This half-day course offers advice and guidance to headteachers and chairs of governors on managing complex complaints. Richard Hopkins draws on his experience as a headteacher, chair of governors and complaints panel member, covering applying complaints policy in practice, where to seek support, upholding the Christian gospel through the process, and protecting staff, governor and complainant wellbeing. The morning also includes networking and sharing of support between schools.